.1. Start with the Basics: Research Online
- Search their name + reviews – Google, Houzz,
Yelp, BBB.
- Visit their website & social media – Look for project galleries, awards, client testimonials,
press mentions.
- Check licensing and insurance status – via your state’s contractor board or licensing
agency.
2. Review Their Portfolio
- Look for homes similar in style, scale, and price point to what you're interested in.
- Ask for a list of recently completed properties – ideally within the last 2–3 years.
- Make note of design quality, materials, and finish work.
? Tip: Drive by those homes or walk the neighborhood (if
applicable).
3. Interview the Builder (Or Sales Rep)
Ask questions like:
- What’s your typical timeline for completion?
- Who are your core subcontractors and vendors?
- How do you handle change orders and unexpected costs?
- Can you share references from past clients or current homeowners?
- What is your post-closing warranty policy?
4. Visit Model Homes or Active Builds
- This gives you a real-life feel for their construction quality.
- Check things like:
- Alignment of fixtures
- Quality of materials
- Noise insulation
- Window and door performance
- Take notes on what you like—and don’t.
5. Request Builder’s Specs and Inclusions Sheet
- Clarify what’s included vs. upgrade pricing.
- Look for allowances (e.g., $10k for appliances) and ask if they're realistic for high-end
expectations.
6. Talk to Past Clients
- Ask them:
- Were timelines met?
- How was communication?
- Any major issues or regrets?
- Would you build with them again?
7. Check for Lawsuits or Liens
- Use tools like public county court records or ask a real estate attorney/title company to run a
background check.
8. Work With an Experienced Agent
- Especially for custom or semi-custom homes, an agent with luxury market knowledge can:
- Identify builders with consistent reputations
- Spot red flags in contracts
- Negotiate better terms or upgrades
Bonus Tips
- If possible, tour homes during construction to see behind the walls (framing, electrical,
plumbing).
- Ask about energy efficiency certifications (HERS rating, solar readiness, etc.).
- Evaluate if the builder uses independent home inspectors during key phases.